At Acre Design, we know that successful projects are built not just on great design, but on clear communication and dependable support from day one. That’s why the role of Office Manager is so central to what we do — and why so many of our clients appreciate having Laura as their first point of contact.

Laura has been with Acre since the very beginning. With more than 500 completed projects under her belt, she knows the full process inside-out — from planning permission and technical drawings to day-to-day coordination with clients, contractors, and local authorities.

We spoke to Laura about how she supports our clients — and why a well-organised, consistent approach can make such a difference to your experience.

What’s your role at Acre Design?

I’m the Office Manager, which means I oversee the day-to-day coordination of projects and communications. I’m usually the first person a client speaks to, and I stay involved throughout the design process, keeping everything on track and making sure questions are answered quickly and clearly.

That might mean scheduling meetings, resolving queries with planners, or ensuring a builder has everything they need. I’m here to make the process easier for everyone involved.

What do you think clients value most about working with you?

I’d like to think it’s the consistency, knowing they can always get a straight answer from someone who understands the details of their project.

I aim to be responsive, approachable, and well-informed. Clients often tell me they appreciate having one clear point of contact who knows what’s going on and can step in when needed.

What do you enjoy most about the role?

No two days are the same. I enjoy being involved in every part of a project — from the initial enquiry to the final drawings going out. It’s rewarding to know that by keeping everything organised behind the scenes, I’m helping deliver a better experience for our clients.

What makes a well-run project?

Communication and clarity. When everyone knows what’s happening, when, and why, things go smoothly. It avoids stress, cuts down delays, and builds trust. That’s exactly what I focus on: making sure nothing gets missed, and that clients always feel informed and supported.

What’s your biggest strength?

Organisation, without question. I keep detailed records, track every enquiry, and make sure our systems support the whole team. It means we can respond quickly, keep everyone aligned, and manage complex projects with minimal friction.

What should clients expect from working with Acre?

They can expect a well-run, professionally managed process. We’re not just here to design beautiful spaces – we’re here to make the experience as clear, structured and supportive as possible. I see my role as helping to reduce uncertainty and ensure that every step feels under control.

If you’re planning a project and want a team that communicates clearly and takes care of the detail, Laura is one of the reasons our clients feel in safe hands from day one. Get in touch today to speak with the team and arrange your free, no-obligation consultation.

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